Dana Air’s new partner, NG Eagle, is to handle ticket refunds and flight bookings for passengers affected by the airline’s suspension following a runway incursion at Lagos domestic airport in April, 2024.Michael Achmugu, the Director of Public Affairs and Consumer Protection at
A statement issued by Michael Achmugu, Director of Public Affairs and Consumer Protection, Nigeria Civil Aviation Authority (NCAA) explained that the resolution comes after a meeting between the Acting Director General of the NCAA, Capt. Chris Najomo, and representatives from Dana Air and NG Eagle, where they discussed ways to address complaints about delayed refunds
Under the agreement, passengers will either receive cash refunds or have the option to use their existing tickets for flights operated by NG Eagle.
Part of the statement read: “Nigeria Civil Aviation Authority (NCAA) refers to the suspension of Dana Air operations and its resultant effect on passenger travel.
“The authority is also aware that Dana Air customers who paid for flights that were not operated due to its suspension have sought a refund of their airfares and have been patiently waiting for same.
“In line with NCAA’s regulatory obligations, the DCGA, Capt. Chris Najomo and his management team have met with Dana Air and its new partners, NG Eagle with a view to resolving these complaints.
“The resolution is that NG Eagle will be taking up this obligation.
“To this end, Dana Air has informed that while alternative modalities are being put in place to treat cash refund requests, passengers who intend to utilize their tickets for travel will be able to do so on NG Eagle,”
