British Airways on Thursday apologised to its customers for the inconveniences they experienced in the recent delays and diversions of flights at the Lagos Airport.
Mr Kola Olayinka, the airline’s General Manager, West Africa, made the apology in a statement issued in Lagos on Thursday.
Olayinka explained that the airline regretted the frustrations experienced and the disruptions it would have had on earlier-planned engagements of its esteemed customers.
He said: “We would like to use this opportunity to tender an unreserved apology to our esteemed customers for the inconveniences of varying degrees, experienced these past few days.
“The situation has been a result of recent delays and diversions of flights occasioned by the inclement weather causing poor visibility at the Lagos Airport, coupled with a number of factors outside of our immediate control.
“In these unique cases, the decision to delay or divert flights were made carefully by our pilots who are well trained to handle situations like this, especially in consideration of the safety and security of our passengers and crew.
“As a people-first airline, we ensured that our customers were properly accommodated in hotels where adequate rooms were available.
“We also ensure that meals, refreshments and transport to and from the Airports were provided for their movement at the different Airports in Accra, Abuja and Lagos,” he said.
