First Bank gets ‘most customer friendly award’

FBN Holdings Plc recently garnered awards at the BusinessDay 2016 Annual Banking Awards.
  First Bank of Nigeria Limited and FBN Capital Limited, both subsidiaries of the FBNHoldings Group were recipients of double laurels at the event. First Bank of Nigeria Limited, won ‘The Most Customer Friendly Bank’ and the ‘Best Bank in Corporate Social Responsibility’ whilst FBN Capital was awarded with the ‘Best Managed Funds ( First Capital Asset Management Anchor Funds)’ and ‘Best Managed Funds (Money Market)’.
   Organized by BusinessDay, the awards programme according to a statement  is renowned for its rigorous and transparent process in selecting outstanding financial institutions. It is to recognise competition and innovation in one of the fastest growing and fierce markets with fierce competition.
  Quoting BusinessDay, the statement issued by FBN Holdings explained that  “FirstBank has continued to dominate the retail space with over 45% of the industry market share in retail customer deposits, extensive branch network of over 750 business locations and robust network of over 2500 ATM strategically located in Nigeria, sub-Saharan Africa, UK, China and UAE”.
 Reacting to the awards on behalf of the Group, The Global Head, Marketing and Corporate Communications, FBN Holdings Plc, Mrs. Folake Ani-Mumuney, said that the awards were a testament to the Group’s commitment to put its customers first and provide the best financial services possible.
 She said: “We will always deliver the ultimate ‘gold standard’ of value and excellence. Our financial services knowledge and practices lead the market in ensuring that we understand our customers and surpass expectations to strive for a better way of delivering first-class service and experience”.