On a 1,000-point scale, MG India has ranked highest in the J.D. Power 2021 India Sales Satisfaction Index (SSI) Study., MG scored 881, followed by Toyota India (877) and Hyundai India (875).
The J.D. Power 2021 India Sales Satisfaction Index (SSI) Study is based on responses from 5,593 new-vehicle owners who made their purchase from January to December 2021. The study excluded the months from April to June 2021 due to the second wave of pandemic in India. The study was fielded from September through December 2021.
It measures new-vehicle owners’ satisfaction with the sales process on six factors (listed in order of importance): delivery process (20 percent); dealer facility (18 percent); paperwork completion (17 percent); working out the deal (15 percent); sales consultant (15 percent); and brand website (14 percent). The study examines sales satisfaction solely in the mass-market segment.