Tag: Customer Service

Auto Executives Harp On Crucial Role Of After-Sales Support In Customer Satisfaction, Retention
November 11, 2026 No Responses

Auto Executives Harp On Crucial Role Of After-Sales Support In Customer Satisfaction, Retention

Automotive industry executives have urged vehicle buyers to look beyond purchase prices and specifications to warranty coverage and after-sales support, warning that inadequate maintenance services and spare-parts availability could undermine customer confidence and expose owners to avoidable costs.They stressed that...
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SIFAX Group Reaffirms Commitment To Excellent Customer Service
October 12, 2026 No Responses

SIFAX Group Reaffirms Commitment To Excellent Customer Service

Chairman of SIFAX Group, Dr. Taiwo Afolabi, has said that delivering exceptional customer service is essential for businesses to earn customers’ trust, sustain loyalty and build lasting relationships.Afolabi stated this during the celebration of this year’...
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Why Customer-Centric After-Sales Matters More Than Ever
November 8, 2025 No Responses

Why Customer-Centric After-Sales Matters More Than Ever

By Felix Mohan – The recently concluded VerveLife 8.0 Grand Finale at the Eko Convention Centre, Victoria Island, Lagos, was a vibrant celebration of fitness, lifestyle, and entertainment.The two-part event drew over 10,000 participants for an unforgetta...
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CustomerServiceWeek: Unity Bank To Delight Customers, Rewards Frontline Staff
October 6, 2021 No Responses

CustomerServiceWeek: Unity Bank To Delight Customers, Rewards Frontline Staff

In a bid to firmly entrench a customer-first attitude with enduring service culture, Unity Bank has launched a new service charter and Hall of Fame for staff. This is to create an exceptional customer experience as the Bank celebrates the...
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Dana Air Introduces 24 Hours Customer Service
February 4, 2021 No Responses

Dana Air Introduces 24 Hours Customer Service

Nigerian Carrier, Dana Air has introduced 24 hours, 7 days Customer Service as part of its promise to offer improved customer relationships and guarantee customer satisfaction.   According to a statement issued by Dana Air’s Medi...
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KPMG Names Ecobank Nigeria Among Top Three In Customer Service Support To SMEs
December 31, 2020 No Responses

KPMG Names Ecobank Nigeria Among Top Three In Customer Service Support To SMEs

Leading audit and professional services company, KPMG Nigeria, has ranked Ecobank Nigeria among the top three banks with good customer experience in the Small and Medium Enterprises (SME) segment. KPMG’s Nigeria banking industry customer experience...
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UBA Hinges Customer Satisfaction On Innovation, Optimisation, Upgrading Of Banking Platforms
October 9, 2020 No Responses

UBA Hinges Customer Satisfaction On Innovation, Optimisation, Upgrading Of Banking Platforms

United Bank for Africa (UBA) Plc has explained that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but surpassed while enjoying seamless and world-class banking services.   &nbs...
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