More Zenith Bank customers are groaning over their inability to access their accounts or carry out any transactions almost 24 hours after the bank announced a routine IT maintenance.
Contrary to the promise by the bank that online transactions would resume after 2.30 pm on Tuesday, October 1, 2024, as of 8.00 am on Wednesday, October 2, customers of the bank are still unable to log in to their app, or do any online transaction.
According to some of the bank’s customers, the downtime attributed to IT maintenance since Monday, making it the third day they have been unable to access their money.
Many of the bank’s customers have taken to social media to express their frustration as the service downtime continues without any hope of restoration in sight.
One of the customers, Bassey Offiong, in a post on X wrote:
“Zenith Bank Plc! What’s the problem with your online banking platform? Is this not a height of insensitivity, recklessness, and negligence?
“How many more Nigerians must be plunged into distress, trauma, heart attack, depression, suicidal thoughts or sudden deaths?”
On Nairaland, a customer identified as Samuel lamented that his family has been subjected to hunger as a result of the bank’s service disruption.
“The experience is really hurtful. Till now my children have not eaten because of one useless Bank which I deposited my money. The time slated has elapsed yet no network connection for any transaction to be carried out,” he said.
Another customer identified as Michael on X; said he had lost sales due to the Zenith Bank’s network problem.
“Zenith Bank network is bad since yesterday haven’t logged in to my mobile app making me lose a good sales opportunity, it’s high time I delete my account,” he stated.
In a message shared across its social media platforms on Tuesday, Zenith Bank said IT was carrying out a routine IT maintenance to improve its quality of service.
“Please be informed that we are currently undertaking a routine maintenance of our Information Technology Infrastructure, to enable us to significantly improve the quality of service rendered to you.
“On Tuesday, October 01, 2024, our Mobile Banking App., USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 am and 2:30 pm WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimize any service interruptions during the exercise,” the bank stated.Nairametrics.
