Customer Service – City Business News

November 8, 2025 No Responses

Why Customer-Centric After-Sales Matters More Than Ever

By Felix Mohan – The recently concluded VerveLife 8.0 Grand Finale at the Eko Convention Centre, Victoria Island, Lagos, was a vibrant celebration of fitness, lifestyle, and entertainment.The two-part event drew over 10,000 participants for an unforgettable day of workouts,...

October 6, 2021 No Responses

CustomerServiceWeek: Unity Bank To Delight Customers, Rewards Frontline Staff

In a bid to firmly entrench a customer-first attitude with enduring service culture, Unity Bank has launched a new service charter and Hall of Fame for staff. This is to create an exceptional customer experience as the Bank celebrates the...

February 4, 2021 No Responses

Dana Air Introduces 24 Hours Customer Service

Nigerian Carrier, Dana Air has introduced 24 hours, 7 days Customer Service as part of its promise to offer improved customer relationships and guarantee customer satisfaction. According to a statement issued by Dana Air’s Medi...

December 31, 2020 No Responses

KPMG Names Ecobank Nigeria Among Top Three In Customer Service Support To SMEs

Leading audit and professional services company, KPMG Nigeria, has ranked Ecobank Nigeria among the top three banks with good customer experience in the Small and Medium Enterprises (SME) segment. KPMG’s Nigeria banking industry customer experience...

October 9, 2020 No Responses

UBA Hinges Customer Satisfaction On Innovation, Optimisation, Upgrading Of Banking Platforms

United Bank for Africa (UBA) Plc has explained that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but surpassed while enjoying seamless and world-class banking services. &nbs...