The Lagos State Traffic Management Agency (LASTMA) is set to inaugurate a call-up centre aimed at providing timely assistance and information to road users while also enabling them to report incidents or misconduct by agency personnel on Lagos roads.
Sola Giwa, the Special Adviser to the Governor on Transport stated that the initiative is designed to enhance LASTMA’s reputation and restore public trust in the Agency.
While speaking to Lastma Senior Officers at Oshodi, Hon. Giwa pointed out that the centre’s role is to promote professionalism among agency officers when interacting with the public.
The call-up centre will feature over 10 responders dedicated to addressing traffic management issues and complaints from motorists, saying “We will introduce dedicated phone lines for individuals to report any road-related incidents or emergencies”, Hon. Giwa said.
Underscoring the importance of community engagement in improving road safety, the Special Adviser confirmed that the call-up centre will accommodate communication in pidgin and Yoruba, in addition to English, to ensure accessibility for all residents.
He averred that monitoring and prioritising feedback will be central to the agency’s operations, especially in addressing instances of officer misconduct. Giwa, therefore, encouraged the public to provide feedback not only on negative experiences but also to commend exemplary conduct by agency personnel.
He said in line with its commitment to stakeholder engagement, LASTMA will continue discussions with Community Development Associations and transportation sector representatives to foster collaboration in improving traffic management across the state.
Giwa reaffirmed the agency’s dedication to facilitating the smooth flow of goods and services on Lagos roads, citing recent training of up to 300 Cadet Officers to bolster its operational capacity.
Urging officers to uphold values of empathy, sympathy, and humility, he emphasised the Agency’s duty to prioritize the safety and well-being of road users.
