THE Nigerian Communications Commission (NCC) has challenged consumers to report poor quality of service to the commission.
NCC Director in charge of Consumers Affairs Bureau, Abuja, Alhaji Abdullah Maikano made the appeal in Offa, the headquarters of Offa local government council of Kwara state during the17th edition of NCC consumers town hall meeting held with consumers of various networks.
He said: “The forum is organised to help telecom consumers understand their right as major stakeholders in the telecommunication industry”.
Maikano added: “Consumers of telecom services who are not satisfied with services rendered to them by their service providers have the right to seek redress by lodging complaints to the commission.
“As part of our mandate to protect all telecom consumers, I wish to reiterate that consumers have the right to a fair complaint process and should therefore have a good knowledge of the steps to follow when making a compliant.
“It is also mandatory for service providers to ensure that all subscribers’ complaint is resolved within the stipulated service level agreement set by the commission based on the quality of service regulations.”
“The process starts with subscribers, first contacting their service providers to lay their complaints and receiving a complaint ticket number. In the event, the complaint is not resolved to the satisfaction of the subscriber, the subscriber can then contact the NCC contact center for further resolution.”